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Remote Support Terms and Conditions

I (Client) agree to pay Spokane Valley PC (SVPC) to repair, analyze and troubleshoot my computer software at a rate of $110-169 per hour. My rates change depending on my schedule.

Payment
  • Payment of one hour or more may be secured using a credit card pre-authorized using Paypal prior to the support call.
  • Billing starts at the time of the appointment. Missed/cancelled appointments will be billed per the terms of the agreement.

Time and Billing
  • Although SVPC will endeavor to conduct all activities in a timely manner, troubleshooting issues may be a time-consuming process and agree to pay SVPC for troubleshooting time as necessary.
  • If SVPC determines that an issue needs more time to be researched, you may or may not be billed for that time.
  • I understand that some work performed may go over one hour and possible many hours.

Data
  • Due to the requirements of the repair, if approved by you, the client, we will back up your data to your computers and external hard drives/network shares to insure it’s integrity before performing work
  • I also certify that I will indemnify and hold harmless SVPC for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Although SVPC will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally data loss will occur and/or software operation may be compromised.
  • During a remote support call, if SVPC determines it’s necessary, the data is always backed up to the client’s computer or external hard drive. We do not back up the data on Spokane Valley PC’s servers.

Training and Aftercare
  • If training is needed for backup methods and procedures, SVPC will provide that training to me at an additional rate of $159 per hour.
  • If aftercare is required, SVPC will provide at $159 per hour

Technical Malfunctions
  • I agree to indemnify and hold harmless SVPC for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof.
  • SVPC reserves the right to recommend another IT company if the troubleshooting requires the assistance of another technician. SVPC only supports Outlook and Office 365 applications.

Confidentiality Agreement
  • Any private information stored on your computer or viewed by our computer repair technicians during a remote support call will be held confidential unless required by law.
  • Any private or personal information provided via email to Spokane Valley PC will be kept confidential.
  • Your information is never sold or shared to outside companies